THE WORST. Tellers and managers are unhelpful and unwilling to think of solutions to problems that arise. Bank manager basically told me to go to another bank to get a solution to my problem. I will NOT be going back, except to close my account.
Its confusing when a bank branch is staffed with people and managers who are so unhelpful. Better to use automated services. We deposited a large business check which had a 9 day hold on it even tho the bank teller advised us that it would most likely clear earlier which it did. They received the funds paid by our BB&T bank the same night as it was presented. They refuse to remove hold, bounced checks against it and the managers explanation was that it is a Wells Fargo business decision. Really? It is a business decision to hold onto their client's money that has already cleared for 9 days?
Manager Evangeline was outstanding. I did not have the acct # they needed and she helped be make the deposit to my out-of-state account with efficiency although they usually did not perform the task I needed. they were able to serve the customer A # thN=ANKK
Local staff try to be helpful, but are overridden by corporate too often. I opened a small estate account for a deceased relative's estate. After two weeks was told I had to close the account, as the out of state Probate documents didn't satisfy Wells Fargo's criteria. Issue was never elevated to local branch manager and person I dealt with was assigned to another branch during this mess. But the corporate greed of WF's scandals overshadows any local branch issues when considering banking with them.
Awful bank, awful bank manager.Imperious and unhelpful.
Wow. Their suggestion for a resolution was call an 800#
The employees I've dealt with have been very helpful.
Wells Fargo Bank is a US Bank based in Chapel Hill, North Carolina. Wells Fargo Bank is located at 129 S Estes Dr, Chapel Hill, NC 27514, USA.
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