I think it's a little offensive and inappropriate that, as you pay, before leaving, they ask you if you'd like to leave a gratuity. If your credit card system won't print a bill with a tip line , get one that does. Not that I don't think the Massage Therapists should be tipped, I do. I've never left less than $20. I just don't like to be asked point blank about it. It's not too far removed from a hostess at a restaurant asking you on your way out if you'd like to leave a tip, implying that you either didn't know you should, or just didn't. I would guess that 95% of people getting a massage know to tip; most leave it in the room. Bad policy; if it's really that big of a problem put a well worded sign on the wall instead of confronting your customers about it. Just rubs me the wrong way (no pun intended). Am I missing something here?
Every therapist I have used here is superb ! Sherayne is fabulous on multiple levels. Sharon is superb. Nick is outstanding with hot stone and overall body wellness ! This is a major part of my "wellness " program/lifestyle.
Nick is wonderful for hot stone massage. Drew and Diana are great at deep tissue when you need all the knots worked out. Tabor & Africa give wonderful facials. I'm a member and try to get a massage and facial every month.
Lastly, when we arrived, the women at the front desk said, " oh you're here for your facial?" Seriously, we had just talked to them the day before! Then they said please have a seat in the waiting room. We sat for a few minutes and then had to ask them for the paperwork! This experience is why I will never waste my hard earned money on a massage. My husband could have done a better job, at least he knows where I hurt!
Recently I booked a massage 3 weeks in advance, in person, with someone at the front desk, and when I called to confirm the time the day of the massage, they had no record of it. The quality of the massage also varies greatly depending on who you get.This place is hit or miss at best.
The spa was beautiful, when I walked in I felt relaxed. The women at the front desk offered delicious melon water and helped me fill out paperwork. The spa was very clean and soft music played. I was so happy to be able to get an appointment the day I called. However, I soon realized why after my massage started. I meet with Paul, he was polite but his hands felt like sandpaper. I wanted to end the massage earlier but didn't want to be rude.
They have you come 15 minutes early to have you fill out a fairly detailed questionnaire. This really made me feel like they were going to do their very best to give me the massage I needed! I listed all of the areas I had come in for and why. I was introduced to my masseuse, all he asked was how intense I wanted him to rub. He rubbed the same part of my body for more than half of the session. Had he, or anyone one of the people working up front READ my questionnaire perhaps it would have been worth the money. I don't treat myself to things like this EVER! In fact a family member bought it for me. We even went in the day before to try to ensure I received just the right kind of treatment i.e. Stone, reflexology, Swedish...We asked if we could bring the "paperwork" home to fill it out, but they said that they prefer the customer do it there so they and/or the masseuse could discuss it with us personally. Ha. I am not the kind of person who is comfortable bossing people around. Sure I could have asked him to rub my trouble spots but isn't that what the "all important questionnaire" was for?
Hand Stone Massage And Facial Spa is a US Beauty Salon based in Chapel Hill, North Carolina. Hand Stone Massage And Facial Spa is located at 502 Meadowmont Village Cir, Chapel Hill, NC 27517, USA.
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